Order
The first time you order
The easiest way to order a new Rejsekort is by ordering it through our Self Service. You will receive the card by mail 7–10 days after ordering it. If you would like your new Rejsekort immediately, the best option is to stop by one of the Rejsekort retailers that issue cards.
Please register with MitID the first time you visit our Self Service to be able to order a Rejsekort.
Ordering a Rejsekort without a payment card
It is possible to order a Rejsekort through our Self Service even though you do not have a payment card. In that case, you will receive an invoice for 150 kr. The first 50 kr. will cover the price of issuing the card while the remaining 100 kr. will be deposited on the card so that you have a balance to travel for.
If you would like to buy a Rejsekort Personal or a Rejsekort Flex at a retailer, please remember to bring two forms of ID, e.g. your driver’s licence and passport.
Are you buying a Rejsekort for your ward (under 15 years old) you need to bring the child's health card.
Be aware that not all point of sales sell Rejsekort Personal and Rejsekort Flex, so remember to use a filter when searching for a point of sales
You can request an order form to be sent by mail if you call us at 70 11 33 33 every weekday from 8 a.m. to 6 p.m. and Saturdays from 10 a.m. to 3 p.m.
It may take up to four weeks to receive your card by mail.
The invoice will be for 150 kr. The first 50 kr. will cover the cost of issuing the card, while the remaining 100 kr. will be deposited on the card so that you have a balance to travel for. You can order a Rejsekort Personal or Rejsekort Flex without using a payment card by using our web formular.
You can order a Rejsekort without having a MitID by calling the Rejsekort Customer Service at 70 11 33 33 (on weekdays from 8 a.m. to 6 p.m.; on Saturdays from 10 a.m. to 3 p.m.). Please request to have an order form sent by mail, which you can fill in and return to us. You can also download and fill in the form yourself.
Please note that it may take up to 2-3 weeks from when you return the order form to you receive your Rejsekort by mail.
Card types
No matter who you are and where and how much you travel, the Rejsekort Personal will offer you the most possibilities.
You can add a commuter area to the card, get larger discounts if you travel a lot on Funen and in Jutland, and travel for less as a “Young Person” or “Pensioner” in some areas.
With a Rejsekort Personal, you can add a commuter area to your card, have the card topped up, and have periods renewed automatically.
A Rejsekort Personal will also give you discounts automatically and give you access to our Self Service and apps, e.g. if you should forget to check out. A Rejsekort Personal will also ensure that you get the largest possible discount if you travel a lot on Funen and in Jutland.
→ Read more about Rejsekort Personal here.
Add a commuter area to your card
If you choose a Rejsekort Personal, you can add a commuter area to the card if you need it. In such case, you will prepay a set amount to travel in certain zones. Outside the zones, you will travel with all the benefits of a Rejsekort. This card type is called Rejsekort with commuter combination.
If you no longer need to commute, just refrain from renewing the period, and the card will function as a regular Rejsekort.
You can choose to add a commuter area to your Rejsekort if you have a Rejsekort Personal. In such case, you will prepay a set amount to travel freely in the zones of your choice. If you travel outside your commuter area, you will only be charged for the part of the journey that is outside the chosen area.
Add a period through our Self Service
Log in to our Self Service and choose the card to which you would like to add a commuter area. Click on “Season Pass” to start the order process, and then choose your commuter zones and period length. You can also choose whether you would like an agreement that automatically renews your periods.
Please remember that you can transfer your chosen commuter areas by checking in within your commuter area. You also need money on your card in order to travel – even within the commuter area.
You can get help with adding a commuter area to your Rejsekort at selected Rejsekort retailers.
You can always see your commuter area or when the period expires by logging in to our Self Service or by inserting your card into a Rejsekort Vending Machine. Should you choose not to renew the period, your Rejsekort will work as a regular Rejsekort.
Because you share it with others, you cannot add a commuter area to your Rejsekort Flex. You can use our online Self Service and apps, but will get a smaller discount than with a Rejsekort Personal when you travel on Funen and in Jutland.
You automatically get discounts with a Rejsekort Anonymous and can share it with others. However, you cannot use our Self Service or Check Udvej.
Moreover, when you travel on Funen and in Jutland, you will get a smaller discount than if you use a Rejsekort Personal. You are also charged a larger prepayment on all journeys.
If you are travelling between the regions in Denmark you have to upgrade you card at a Rejsekort Vending Machine or with the busdriver before the journey.
With a Rejsekort Anonymous, an “Adult” customer type will prepay 70 kr. for a regional journey and 600 kr. for a journey between regions, whereas a “Child” will prepay 35 kr. on a regional journey and 300 kr. for a journey between regions.
Travelling between the regions means:
- Travelling across Storebælt and Lillebælt
- Travelling between Sydtrafiks, Midttrafiks and Nordjyllands Trafikselskabs regions.
If you lose your Rejsekort Anonymous you will lose the balance on the card.
The card cannot be ordered online.
→ Find the nearest retailer here.
You can also buy a Rejsekort Anonymous at Rejsekort Vending Machines at all Metro stations, at DSB's Vending Machines at Copenhagen Central Station or in Copenhagen Airport.
When buying a Rejsekort Anonymous at certain retailers, you will recieve a business card with an introduction to using the card.
→ Read about the business card here.
If you want to have your Rejsekort Anonymous balance paid out, can selected retailers pay out your balance to a payment card. If you bought or refilled your Rejsekort Anonymous at a retailer, you can be paid up to DKK 200 in cash. Alternatively can you call the Rejsekort Customer Center and get a Closing Form issued. Selected retailers have this Closing Form available to you.
Note that your Rejsekort will be closed when you can have the balance paid out.
If your Rejsekort Anonymous has been expired for more than 12 months ago, you can use the contact form below. Rejsekort Customer Centre will then handle your case.
→ Contact form for payment of balance on your expired Rejsekort Anonymous (Danish only)
With a Commuter card, you can travel freely in some chosen zones at a fixed price for a selected period. You can use our Self Service and have your periods renewed automatically. However, you cannot travel outside your commuter area without a separate Rejsekort or a ticket.
Rejsekort Corporate is lent to employees, topped up automatically, and always ready for use. Orders and administration are handled by a dedicated contact person chosen by the workplace.
With a Youth Card, you can travel freely between your home and your place of study. A Youth Card also offers you the possibility of travelling with the same discount advantages as a Rejsekort “Young Person”.
Your school will let you know whether you are eligible for a School Pass. It will also help you order the card and renew it at the end of each school year.
Please contact your school for more information.
Card settings
You must choose which customer type you will be travelling as when you order a Rejsekort. If you are eligible for travelling as a “Young Person” or “Pensioner”, you need to order your Rejsekort by filling in an order form.
If you are travelling as the “Disabled Person” customer type, please use our webformular or call Rejsekort Customer Service at 70 11 33 33.
If you order a top-up agreement or choose a commuter area, this information will be saved under the settings of the card. You can also choose to set up your Rejsekort so that you always travel in first class whenever you have the opportunity. You can also set it up so that the card reader does not show the balance on your card when you are checking out. You can do this through our Self Service.
Through our Self Service, you can get an overview, see your customer type, see the details of your top-up or renewal agreement, etc. You can also change the settings, e.g. change the amount of your top-up agreement.
If you have more than one Rejsekort, you can see the settings of each card.
You can also get an overview by inserting the card into a Rejsekort Vending Machine.
You can change the customer type through a Rejsekort vending machine or with the bus driver's help. The change is cancelled when you check out.
You can always see the customer type of the card by inserting it into a Rejsekort vending machine or by asking the bus driver.
Change of service level
Just like with the customer type, you can change the service level if you are travelling in first class on a journey with DSB. This is done through a Rejsekort vending machine at selected stations. The service level will reset to standard next time you check in or out.
When you log into our Self Service, you can see the settings of a Rejsekort and change them. For example, you may wish to change your customer type because you have become older, or maybe you would like to change the amount of your top-up agreement.
It could take up to five hours if you go by train and up to 24 hours if you go by bus before the changes have been transferred to your card. The changes are transferred when you check in or when you insert your card into a Rejsekort Vending Machine. The settings will remain on the card until you choose to change them again.
Please note that you cannot change the customer type “Young Person”, “Pensioner”, or “Disabled Person”. To do that, you need to contact the Rejsekort Customer Service at 70 11 33 33.
If you want to change the customer type on a Rejsekort Anonymous permanent, you have to do this at a sales point. However, if you want to change the customer type on a Rejsekort Anonymous for a single journey, you have to use a Rejsekort Vending Machine.
You may also find assistance at some of the Rejsekort retailers.
Please use the check-in extra card reader at the station, or ask the bus driver for help with setting up the card so that you can travel as a group.
The group setting will be cancelled as soon as you check out.
It is easy to change the customer type on your card permanently by logging into our Self Service - This is not possible on Rejsekort Anonymous, instead you have to do this at a sales point. When you order the change, it will take between 5 and 24 hours before the change is transferred to your card through your use of it. You can also insert the card into a Rejsekort Vending Machine.
You cannot change the customer type setting to “Young Person”, “Pensioner”, or “Disabled Person” on Rejsekort Personal. To do that, you will need assistance from Rejsekort Customer Service at 70 11 33 33.
Reorder a Rejsekort
You can transfer your customer type, your top-up and renewal agreements, and discounts to a replacement card similar to your old one. This way, you can keep travelling in the way that you are used to.
Expired card
If your card is about to expire, you need to remember to reorder your Rejsekort no later than 10 days before the old one expires. We will let you know when it is time to reorder your card through our Self Service.
Lost card
If you lose your card, you can order a replacement card similar to the one you had; you can do this at the same time as when you block the lost card. Log in to our Self Service and choose “Replace Rejsekort” in the left-hand side menu.
Instead, you will receive the remaining balance in your NemKonto within 14 days.
If your card is about to expire, you need to remember to reorder your Rejsekort no later than 10 days before the old one expires. We will let you know when it is time to reorder your card through our Self Service.
When you have reordered your card, you can continue travelling with your card until you receive the replacement card by mail.
Rejsekort/commuter product for children
To order a Rejsekort for a child, you must be registered as a user and as the child's parent/guardian through our Self Service. It is easy to set up a user profile even if you do not need a Rejsekort yourself.
You need to use MitID to register as a user and order a Rejsekort through our Self Service.
→ Guide: How to register as a parent or guardian to buy a Rejsekort for a child.
→ Guide: How to order a Rejsekort for a child.
If your child has turned 15, they must order their own card.
Through our Self Service, you can also order top-up or renewal agreements for your child’s Rejsekort.
When your child turns 15, they must log in to our Self Service themselves.
An adult may bring two children under the age of 12 without charge with a Rejsekort, while a child may bring one other child under the age of 12 on their card.
→ Read more in the joint national travel regulations.
From “Child” to “Young Person”
When your child turns 16, the customer type on the Rejsekort will change to “Young Person”. We will send the child a mail when it is time to change the customer type. The customer type can be changed by calling Rejsekort Customer Service or by going to a Rejsekort retailer.
You can change the customer type through a Rejsekort vending machine or with the bus driver's help. The change is cancelled when you check out.
You can always see the customer type of the card by inserting it into a Rejsekort vending machine or by asking the bus driver.
Change the customer type permanently
You can change the customer type permanently through our Self Service.
It could take up to five hours if you go by train and up to 24 hours if you go by bus before the changes have been transferred to your card. The changes are transferred when you check in or when you insert your card into a Rejsekort vending machine. The settings will remain on the card until you choose to change them again.
Please note that you cannot change the customer type “Young Person”, “Pensioner”, or “Disabled Person”. To do that, you need to contact Rejsekort Customer Service at 70 11 33 33.
You can set up a user profile even if you do not need a card yourself. You can also choose between a Commuter Pass or a Rejsekort with a commuter area on it.
If you choose a Rejsekort with a commuter area, your child can travel freely within the chosen commuter area and travel outside the area with the usual advantages of a Rejsekort. With a Commuter Pass, your child can only travel within the chosen commuter area and needs a separate Rejsekort or ticket to travel outside the area.
You need MitID to register as a user and order a Rejsekort through our Self Service.
→ Guide: How to register as a parent or guardian to buy a Rejsekort for children.
If your child has turned 15, they must order their own card.
The agreements ensure that your child's card is always topped up and that their commuter periods are renewed automatically.
Both the top-up and the renewal agreements will be attached to your payment card when you register as a parent or guardian through our Self Service, share your payment agreement with your child, and set up a top-up or renewal agreement on their user profile.
Please remember that each agreement must be activated by your child by checking in or by inserting the card into a Rejsekort Vending Machine.