Creating a Custumer Type for pensioners under 67
Creating a Custumer Type
How to get the Pensioner customer type:
1. Start by downloading the Rejsekort app and creating a profile:
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Download the app on your mobile phone.
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Open the app and create a profile with your name and contact details.
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Make sure your name is entered correctly and matches your health insurance card.
2. Once your profile is created:
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In the app, tap the three horizontal lines in the top left corner.
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Select Settings.
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Select Change customer type.
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Tap Pensioner.
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Tap I don’t have MitID.
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You will now be redirected to an application form.
3. In the application form you must:
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Upload ID (e.g. health insurance card or driver’s license).
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Upload proof that you receive early retirement pension (e.g. a payment letter).
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Enter the same information (name, email, and phone number with country code) as you used in your app profile.
4. What happens next?
A Rejsekort Customer Center employee will manually process your application and notify you by email once your application has been processed and your customer type Pensioner is activated.
Please note that it may take up to 10 working days before you receive a reply.
Until then, you will travel at full price with the customer type Adult, which you received when creating your profile.
You can also contact Rejsekort Cu stomer Service at +45 70 11 33 33.
Remember that you must first have created your profile in the app. If you are 67 years or older, the app will automatically set your customer type to Pensioner based on your age.
Please also note that the physical Pensioner Card you already know will remain unchanged and continue to function as before.
When you see Pensioner in the app, it applies to all types of pensioners – including early pensioners. In the Rejsekort app, everyone entitled to a pensioner discount is shown as Pensioner.
This also applies if you:
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Receive early retirement pension (early, senior, or partial pension including fractional pension)
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Are over 67 years old
So even though it says Pensioner, it also covers you if you are an early retirement pensioner.
You can therefore safely use the app and travel at a lower price.
If you apply directly from the app, you will immediately get a response in the app letting you know whether your application has been approved or if you need to apply via the application form.
You will be notified right after you submit your application.
If you have filled out an application form, it may take up to 10 working days before you receive a reply.
We will send the response to the email address you entered in the application form.
Sometimes the Rejsekort app cannot automatically find your information.
If this happens, you will be given the option to fill out an application form instead. (form only in English).
In the form you must:
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Upload proof that you receive early retirement, fractional, early, or senior pension – for example, a payment letter
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Enter your details such as name, email, and phone number with country code, exactly as you entered them in your app profile
Once you have submitted the application, a Rejsekort Customer Center employee will manually process it and notify you by email when your application has been reviewed and your customer type Pensioner is activated.
Please note that it may take up to 10 working days before you receive a reply.
Until then, you will travel at full price with the customer type Adult, which you received when creating your profile.
You must be at least 18 years old to register as a pensioner under 67.