Pricing and payment for children
Price
However, there may be situations where there are differences in the price between the two types of Rejsekort. This is because with the Rejsekort as a card, you are charged from the moment you check in, whereas with Rejsekort as an app, you are charged based on the scheduled departure time, which may, for example, be delayed.
If you believe you should have received a discount on your trip, you can contact the Rejsekort Customer Center by calling +45 70 11 33 33.
First press 3 for Rejsekort, and then press 2 for Rejsekort as an app.
You can also write to us in the app via the contact form found under each journey in the Travel History. You can find it by clicking on the three horizontal lines in the top left corner and selecting Travel History. Click on the trip you wish to review.
Please note that Rejsekort as an app does not yet offer discounts to certain groups, such as those requiring special discounts. This will be available in later versions of the app.
Payment
No, unfortunately, you cannot.
If you wish to take over payment responsibility for your child’s travel—for example, in the case of a divorce—we cannot transfer the child’s profile from one adult to another. Therefore, you must deactivate the existing profile on the child’s phone.
After that, the child must be registered again via your phone, and you must invite the child from your profile, just as you did the first time.
Please note that any volume discounts will be lost, as we cannot transfer discounts between old and new profiles.
As the new payer for the child’s travel, you will not be able to see previous trips or payments made under the old profile. These can still be viewed for up to 36 months on the phone of the previous payment responsible adult.
You pay for your child’s travel in the same way you pay for your own.
When you register your child, the same payment method linked to your own app profile is automatically connected to your child’s profile. This means your child’s jouney is paid for using the payment card or MobilePay you’ve selected for your own journeys.
The cost of the day’s journey is calculated once per day (typically during the night). It is then charged directly to your payment method, so there’s no need to top up like with the physical Rejsekort.
Your child’s profile always follows your primary payment method. You cannot choose two different payment methods for your two profiles.
Later in 2025, it will become possible to link a separate payment method specifically for your child’s travel.
Yes, you can easily change your payment card – your child’s profile will automatically update to the new card.
The same applies if you choose a new primary payment method among those linked to your profile.
Please note that your child can only travel when a valid payment method is linked.
As soon as we detect that payment for the day’s travel cannot be completed after several attempts (typically during the night when the day’s travel is processed), you will receive an SMS prompting you to add a new payment method or update the existing one.
Before the SMS is sent, you will see a notification in your app by clicking the small bell in the top right corner. The message will read:
“Unfortunately, your payment did not go through. You cannot check in without a payment card. Please ensure your payment details are correct.”
This means that neither you nor your child will be in a situation where you cannot check in without prior notice.
You can update your payment method by going to the “Payment” section in your app’s menu. You can also contact Rejsekort Customer Service at 70113333 if you believe there has been an error.
As soon as your payment is completed, both you and your child will be able to check in again using Rejsekort as an app. You will then see the following message by clicking the small bell in the top right corner of your app:
“Your payment went through – thank you. You can now check in.”
