Close your Rejsekort
Close your Rejsekort
You can close your Personal Rejsekort or Flex Rejsekort by logging in to Self Service and blocking your Rejsekort. We’ve made a guide on how to close your Rejsekort.
When you close your physical Personal or Flex Rejsekort, you will be paid out the remaining balance on the card and any remaining days on your commuter card.
Once the card is closed, it cannot be reopened.
The physical Rejsekort will close completely in May 2026. If you wait to get your money paid out until after May 2026, it will be harder to get them back, as there will only be a few places and ways to do it.
If you ordered your Rejsekort before 14 December 2024 and choose to close it yourself before Rejsekort fully closes in May 2026, you will not get the remaining card price refunded. So wait until Rejsekort shuts down and automatically get the remaining card price back.
If you ordered your Rejsekort on 15 December 2024 or later, you will NOT get the card price refunded. Regardless of whether you close it yourself or wait until Rejsekort closes in May 2026. Read more in the 2024 Card Terms and Conditions, which you also accepted when purchasing your Rejsekort.
You can find all the rules on rejsekort.dk.
Go to guide: How to close your Rejsekort Personal or Rejsekort Flex
You can also just cancel your top-up agreement and then use all the money on your Rejsekort before closing the card. If you need to see how to stop your top-up agreement, you can go to our guide on the subject.
You can close your Rejsekort Anonymous at selected points of sale.
Alternatively, you can call the Rejsekort Customer Centre at 70 11 33 33 and get a closingform.
When you close your Rejsekort Anonymous, you can get your remaining balance paid out. You can receive up to DKK 200 in cash at a point of sale. If the remaining balance is higher, the payment must be made to a payment card.
If your Rejsekort Anonymous was purchased after 15 December 2024, you are not entitled to a full or partial refund of the card price when the card can no longer be used as a consequence of Rejsekort & Rejseplan A/S having to stop offering Rejsekort and/or replacing Rejsekort with a new solution.
If you have lost your Rejsekort Anonymous, unfortunately you cannot close it and your remaining balance is lost.
Alternative solutions
With Rejsekort as an app, simply check in to Rejsekort as an app by swiping right before you start your journey and only swipe out after you get off the last means of transport on your journey.
If you need a Commuter card when Rejsekort as a card closes in May 2026, it will be possible to buy a Commuter card in Rejsebillet.
You can also buy your Commuter card in Rejsebillet now, so you always have it on your smartphone or iPad.
You have the option to buy single tickets in Rejsebillet. You can also buy tickets for those you are travelling with. However, you must remember that the ticket must be shown by the person who bought it. If you are not travelling together from start to end destination, each traveller must buy a ticket on their own smartphone.
→ Download RejseBillet (the app) here
For those who either do not have a smartphone, are digitally insecure, or want 100% anonymity and thus cannot use apps, there will be an option to check in and out on a new type of card reader as an alternative during 2026.